All orders placed on 4X4OC will receive an email confirmation with a tracking number.
Please note that, once a tracking number has been issued, it is the customer's responsibility to keep up to date with tracking updates. Any courier issues are to be followed up with the courier/freight company directly by you (customer). We can assist where possible, however, once the item has been dispatched it is out of our control.
If you haven't received your order by the ETA, please feel free to email firstname.lastname@example.org so that we can do our best to follow up on your order with the courier company.
We ship with various shipping providers to best suit the product ordered. We mostly use:
- AusPost Regular
- AusPost Express
- DHL International
- Toll Ipec
- & More
Some larger orders may be dispatched from the supplier directly where alternative shipping companies are used. This saves on double handling, reduces shipping time and overall reduces our carbon footprint. The courier being used will be stated on the checkout page and when you receive your tracking details.
Please note: timeframe estimates are from when the parcel is sent and only account for business days.
All orders are processed and sent as soon as we can. The time frame may include delays out of our control. International orders may even arrive faster than the 10 days minimum depending on the current climate and demand.
Should you have any shipping related enquiries, please do not hesitate to get in contact with us. Our aim is to provide a smooth and professional service at all times.