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Your Volkswagen Golf Sportsvan (2014-2020) is ready for the next big adventure, are you? Load your adventure gear and cargo on the roof to clear precious interior space and build your own adventure now.
Shipping
All orders placed on 4X4OC will receive an email confirmation with a tracking number.
Please note that, once a tracking number has been issued, it is the customer's responsibility to keep up to date with tracking updates. Any courier issues are to be followed up with the courier/freight company directly by you (customer). We can assist where possible, however, once the item has been dispatched it is out of our control.
If you haven't received your order by the ETA, please feel free to email info@4x4oc.com so that we can do our best to follow up on your order with the courier company.
Due to such high demand and shipping delays with AusPost, we have acted proactively and revamped our shipping methods so that your orders are less likely to be delayed. We now use the following shipping services:
PPS (international orders);
FastTrack; and
CouriersPlease
Some larger orders may be dispatched from the supplier directly where alternative shipping companies are used. This saves on double handling, reduces shipping time and overall reduces our carbon footprint. The courier being used will be stated on the checkout page.
Please note: timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as we can. The time frame may include delays out of our control. International orders may even arrive faster than the 10 days minimum depending on the current climate and demand.
Should you have any shipping related enquiries, please do not hesitate to get in contact with us. Our aim is to provide a smooth and professional service at all times.
Shipping
All orders placed on 4X4OC will receive an email confirmation with a tracking number.
Please note that, once a tracking number has been issued, it is the customer's responsibility to keep up to date with tracking updates. Any courier issues are to be followed up with the courier/freight company directly by you (customer). We can assist where possible, however, once the item has been dispatched it is out of our control.
If you haven't received your order by the ETA, please feel free to email info@4x4oc.com so that we can do our best to follow up on your order with the courier company.
Due to such high demand and shipping delays with AusPost, we have acted proactively and revamped our shipping methods so that your orders are less likely to be delayed. We now use the following shipping services:
PPS (international orders);
FastTrack; and
CouriersPlease
Some larger orders may be dispatched from the supplier directly where alternative shipping companies are used. This saves on double handling, reduces shipping time and overall reduces our carbon footprint. The courier being used will be stated on the checkout page.
Please note: timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as we can. The time frame may include delays out of our control. International orders may even arrive faster than the 10 days minimum depending on the current climate and demand.
Should you have any shipping related enquiries, please do not hesitate to get in contact with us. Our aim is to provide a smooth and professional service at all times.
Returns & Refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
All returns to be posted/freighted back at the buyer's expense.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@4x4oc.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@4x4oc.com and send your item to: 4X4OC, Suite 6, 828 High Street, Kew East VIC 3102, Australia.
Please note if the incorrect part/s were sent out to you, we can only exchange for the correct parts if the incorrect items are unused and in original condition.
Shipping
To return your product, you should mail your product to:
4X4OC, Suite 6, 828 High Street, Kew East VIC 3102, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns & Refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
All returns to be posted/freighted back at the buyer's expense.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@4x4oc.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@4x4oc.com and send your item to: 4X4OC, Suite 6, 828 High Street, Kew East VIC 3102, Australia.
Please note if the incorrect part/s were sent out to you, we can only exchange for the correct parts if the incorrect items are unused and in original condition.
Shipping
To return your product, you should mail your product to:
4X4OC, Suite 6, 828 High Street, Kew East VIC 3102, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Pre-orders
Please note, for all items where the "Add to cart" button is replaced with "Pre-Order", this is a pre-order item. A warning box will appear with terms and conditions of the pre-order which states the estimated delivery time.
Please be patient once a pre-order has been made. As the stock is not on hand, we have zero control of the delivery times until we receive the stock.
Pre-ordering is a great way to lock in the hot selling products which generally sell out/are totally sold out once the stock arrives.
Please allow a buffer of 2-3 weeks on all pre-order ETA's to allow for any unforeseen delays out of our control, especially during this pandemic (COVID-19).
Pre-orders
Please note, for all items where the "Add to cart" button is replaced with "Pre-Order", this is a pre-order item. A warning box will appear with terms and conditions of the pre-order which states the estimated delivery time.
Please be patient once a pre-order has been made. As the stock is not on hand, we have zero control of the delivery times until we receive the stock.
Pre-ordering is a great way to lock in the hot selling products which generally sell out/are totally sold out once the stock arrives.
Please allow a buffer of 2-3 weeks on all pre-order ETA's to allow for any unforeseen delays out of our control, especially during this pandemic (COVID-19).
