Shipping

Only items from the 4X4OC product collection. Feel free to get in touch if you are overseas and wanting to purchase a larger item. Depending on the situation, we may be able to organise special delivery for you.

It depends on where you are. Once an order is dispatched, it will generally take 5-7 business days to arrive. In some cases, orders may even be received within 2-3 days of ordering. Due to the range of products we sell, we do not have a set delivery time across the board. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

If you are using the Shop App to track your delivery, please understand that this app plays up from time to time. For accurate shipping information, please always refer to your shipping confirmation email and tap on your tracking number.

In some cases, your tracking number will take you to the freight providers website and not directly into your tracking data/information. If this is the case, please copy your tracking number and paste it into the tracking number search on the providers website.

If you still have issues after trying the above, please get in touch with us via email - info@4x4oc.com

Please allow up to 48 hours for your order to be prepared, unless next day dispatch is clearly stated online.

Some orders take a lot more time to prepare than others. Please bare in mind that we wish for your order to arrive safely with no damage, therefore we do not rush this process.

All of our orders are sent from Australia. Depending on the item, most orders are dispatched from Melbourne.

For our larger items, we have a fully integrated supply & dispatch system which enables us to send directly from our supplier to you. This reduces double handling as well as our carbon footprint.

In most cases, the courier company is stated at checkout. If the courier company is not stated, it is likely that your order has been quoted based on weight and then the best fit courier company is selected on our supplier/dispatch systems.

Don't worry, tracking numbers will always be issued unless "untracked" shipping options have been selected at checkout.

Contact

The best way to get a prompt reply is via the chat box on the bottom right-hand corner of our website. You may also email us directly or use the contact form on our website.

Please keep in mind that, our social media accounts are not monitored all the time. We use our social media more so for connecting with our followers and sharing information. For anything order or product related, it's best to contact us via our website or email.

Payments

Yes, we are more than happy to offer flexible payment arrangements . To get started, please get in touch with us via email.

Yes, we currently offer AfterPay & ZipPay.

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Returns & refunds

Please refer to our Refund Policy.

The first step is to get in touch with us via email. We can then guide your through the process and check your return eligibility.

Please note, you are only eligible for a refund or replacement should the product warranty cover this. For product warranty information, please get in touch with us via email.

Please refer to our Refund Policy.

The first step is to get in touch with us via email. We can then guide your through the process and check your refund eligibility.

Please note, you are only eligible for a refund or replacement should the product warranty cover this. For product warranty information, please get in touch with us via email.

Cancellations

We understand that you may have post-purchase regret or wish to change your mind, however, cancellations/change of mind will only be honored within a 24hr period.

Once an order is made, we are already onto the steps necessary in order to fulfill. Whether it be, ordering in the stock, packing or processing the consignment. Therefore, please keep in mind that once we have made a start on your order, it is very inconvenient for us to put a stop to the process.

You must proceed with your order once the 24hr period has passed.

Exchanges

Yes, you may exchange your item. However, the item must be unused/installed and in brand new packaging/condition.

The customer is liable to pay for postage upon exchanges.

Cant find the answer above?

Feel free to get in touch using the contact form below.