309 > Grid > Matte Black

All orders placed on 4X4OC will receive an email confirmation with a tracking number.

Please note that, once a tracking number has been issued, it is the customer's responsibility to keep up to date with tracking updates. Any courier issues are to be followed up with the courier/freight company directly by you (customer). We can assist where possible, however, once the item has been dispatched it is out of our control.

If you haven't received your order by the ETA, please feel free to email info@4x4oc.com so that we can do our best to follow up on your order with the courier company.

We ship with various shipping providers to best suit the product ordered. We mostly use:

- AusPost Regular
- AusPost Express
- StarTrack
- DHL International
- Toll Ipec
- TNT
- & More

Some larger orders may be dispatched from the supplier directly where alternative shipping companies are used. This saves on double handling, reduces shipping time and overall reduces our carbon footprint. The courier being used will be stated on the checkout page and when you receive your tracking details.

Please note: timeframe estimates are from when the parcel is sent and only account for business days.

All orders are processed and sent as soon as we can. The time frame may include delays out of our control. International orders may even arrive faster than the 10 days minimum depending on the current climate and demand.

Should you have any shipping related enquiries, please do not hesitate to get in contact with us. Our aim is to provide a smooth and professional service at all times.

Please take the time to read through our returns policy.  Upon purchase, you agree to this policy and understand that our policy does not go against your rights detailed under the Australian Consumer Law. 

AUSTRALIAN CONSUMER LAW (ACCC)

By purchasing a product from 4X4OC, your purchase of goods come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights which you can find here.

CHANGE OF MIND

In line with your consumer guarantee rights, repairs, replacements or refunds do not apply if you received what you asked for but simply:

• changed your mind;
• found it cheaper somewhere else;
• decided you did not like the purchase; or
• had no use for it.

Should you change your mind within a 14 day timeframe, we will provide you with a refund or store credit.

Please note that, shipping costs are not refundable for change of mind returns.  You are also responsible for covering the costs to send the product/s back to us.

REPAIRS

Minor problems may be repairable, where we may offer a free repair instead of a replacement or refund.  For any major problems, you have the right to request either a refund or new replacement.

Should we not be able to provide a free repair within 28 days, we will provide you with a full refund or replacement.

REPLACEMENTS & REFUNDS

We understand that some products may fail over time due to their purpose/intended use or treatment. 4X4OC will take the following into account prior to offering a replacement or refund:

• type of product;
• how you were likely to use the product;
• the length of time for which it is reasonable for the product to be used; and
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

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